Voice AI evaluation · Quality teams
Bring the conversation, the attempted action and the saved outcome into one review. Give your team a clear reason to pass a case, flag it or ask for more evidence.
Your scenarios. Your success criteria. Evidence to review.
What did the agent promise?
What did the system accept?
What was actually saved?
Illustrative scenarios · fictional conversations and expected checks
Simulated caller
Is the new appointment definitely confirmed?
Agent
Yes, the appointment is saved for Tuesday at 2 p.m.
Claim ready for reviewIdentify what the agent actually committed to, including the customer, action and any conditions attached to it.
Outcome unavailable
FlaggedEvidence to review
The recording contains a confirmation, but no saved-state evidence is available. The result needs more evidence; it cannot be treated as a pass.
Match the statement with the operation response and readback. Keep missing evidence distinct from a proven failure.
Simulated caller
Did the cancellation go through?
Agent
It did not complete. Your booking is still active, and I’ve recorded a follow-up request.
Recovery is explicitCheck whether the agent communicates a failed operation accurately and gives the caller a supported next step.
Agree on the checks and apply them to comparable scenarios across agent versions.
Use incomplete outcomes when receipts or state are missing, instead of inferring success from fluent speech.
Record reviewer decisions and inspect advisory labels in the context of the available evidence.
Illustrative review workflows. Advisory model labels require human review. These pages do not claim comprehensive production monitoring, automatic adjudication or certification.
Bring your team’s hardest scenario. Let’s define what a successful result would need to prove.
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